RW Hosted Websites

Getting your RootsWeb hosted site back

This a collection of directions from Anne Mitchell of RootsWeb, and tips from RootsWeb-Help and Freepages-Help mail list members.

Has your site already been restored?

Most have already been restored, but this is the first thing you need to check. Go to
https://sites.rootsweb.com/~sitename/

Change "sitename" to the account name of YOUR site, e.g.
arbenton, gearyfamily, smithcounty, etc.

If you are looking for a Freepages site that is NOT in the genealogy_html directory, the URL to check is
https://freepages.rootsweb.com/~sitename/xxxx_html/
where xxxx represents the name of the sub-directory containing your files, e.g. family, history, misc, etc.

If it does not appear at the above URL(s), it has not been restored and you will need to
Request your site be restored at:
https://useraccount.rootsweb.com/websites/restoreWebsite

The process of scanning and restoring your website will take 2 to 4 weeks. When you have verified your site has been restored, you will then need to
Reset your password and agree to the Terms and Conditions and Privacy Statement. Go to https://useraccount.rootsweb.com/websites/requestChangePassword to request a password reset.

Password rules
Passwords must be between 10 and 32 characters long, and must contain at least one uppercase letter, one lower case letter, one number, and at least one of the following special characters:  _  !  @  #  (  )
Only the listed characters will be accepted. Note asterisk (*) and ampersand (&) are NOT accepted characters.

Attention!
Prior to 8/1, there was a bug in the password code that would not accept 10 or 11 letter passwords. It would tell you they were accepted, but they were not. If you created a 10 to 11 character password before 8/1, and get an authentication error when you try to login, you need to RESET your password at https://useraccount.rootsweb.com/websites/requestChangePassword

 

How to connect to update your site

File Manager has been discontinued and will not be coming back.

You must connect using SFTP (Secure File Transfer Protocol)
You can use any FTP Client that supports SFTP transfers.
The host you will be connecting to is:
sitesuser.rootsweb.com (Note "sites" is plural and "user" is not.)

Filezilla is FREE and can be downloaded from https://filezilla-project.org/download.php?type=client

This RootsWeb video will show you how to use Filezilla to access your site:
https://www.ancestry.com/academy/course/connect-rootsweb-filezilla

Pat Geary has an instruction page for Filezilla that you can print out at:
https://sites.rootsweb.com/~gearyfamily/publishing-your-sites.html

Using the newest version of Dreamweaver, Anne Mitchell connected using these settings:
Server Name: sitesuser.rootsweb.com
Connect using: SFTP
SFTP address: sitesuser.rootsweb.com
Authentication: Username and password
Root Directory: public_html/ (Freepages accounts will use genealogy_html or family_html, etc.
Web URL: https://sitesuser.rootsweb.com

With WS FTP Pro, I use:
Host Name: sitesuser.rootsweb.com
User ID: account name (e.g. pasher without the tilde)
Password: **********
On the Advanced screen, select --
Server type: SFTP/SSH
On the Startup Screen, select --
Remote folder: public_html (or genealogy_html, military_html, etc. for Freepages accounts)
When connecting, You will be asked to approve a server key. I approve it for one time use only until Anne confirms to us that public key: RSA is permanent.

 

My old URL was different

The subdirectories that are part of the Freepages account structure are no longer symlinked. The new URLs are:
freepages.rootsweb.com/~sitename/genealogy/
freepages.rootsweb.com/~sitename/family/
freepages.rootsweb.com/~sitename/history/
freepages.rootsweb.com/~sitename/misc/
etc.

 

Broken links on Freepages sites

If you have used relative links within your site, they will still work. If you have used absolute links, they now redirect to the new URLs; for example: freepages.genealogy.rootsweb.com/~pasherfp/ redirects to freepages.rootsweb.com/~pasherfp/genealogy. However, you may want to update those absolute links using the old format to be sure search engines spider your site correctly.

 

More information about RootsWeb updates can be found at the RootsWeb Blog


Pat Asher
Updated 10/29/2018