RootsWeb Frequently Asked Questions (FAQ's)

I forgot my password. How can I retrieve it?
RootsWeb.com users can obtain forgotten passwords, user IDs, and information about subscribed mailing lists from PASSWORD CENTRAL. The information you requested will be e-mailed to you so if you no longer have the same e-mail address, you will need to contact the Help Desk.
How do I subscribe or unsubscribe from a mailing list?
The easiest way to subscribe or unsubscribe to one of our mailing lists is to follow the links on our index at http://lists.rootsweb.com to find the list you want. Click on its name and you will find links for subscribing, unsubscribing, contacting the list administrator, and accessing the archives (if applicable). If you are having difficulty subscribing or unsubscribing, please contact the list administrator. Most mailing lists have subscription information at the bottom of the message.
Is there a size limit on my website at Rootsweb?
There is no limit on your Freepages site.  RootsWeb simply asks that you notify them if you plan on using MORE than 200MB,  Write to accounts@rootsweb.com
I have a website at freepages and on some of the pages I have double or triple headers and footers. What happened?
Generally, if you have two top banners, you've got two <body> tags....and if you've got two bottom banners, you've got two </body> tags....that's the first thing to look for. If you save your pages from the Internet, the banner code is a part of your page so double check for the code and delete it before you upload the page again.
What is the ftp address for uploading my files to freepages?
ftp://users.freepages.rootsweb.com then choose your remote directory genealogy_html or whichever one you are using.
Can someone please point me to current, up-to-date instructions on how to use Mailmerge to add a form to my FREEPAGES website and have the results of that form e-mailed to me?
Basics of MailMerge
How to use Mail Merge CGI Forms
Does Rootsweb allow people to upload their own CGI scripts to the server?
No. RootsWeb does not allow cgi scripts in any user account, with the exception of scripts that have been created specifically for RootsWeb users. They can be found on the https://sites.rootsweb.com/rootsweb/wizards/index.html